How do you use the “Full/Half” setting of the SERVO-DRIVE unit?
Have you ever noticed short pull-outs (NL 270–300) opening with too much force when you are assembling kitchens fitted with SERVO-DRIVE? If ‘yes’, read on to find out how to reduce the force generated by the SERVO-DRIVE unit. If the drawer runner is shorter than 350 mm, you can adjust the unit to reduce the stroke movement to just half. This setting is marked ‘half’ on the unit.
Incidentally, it does not matter whether you are using a box system or a runner system, as the SERVO-DRIVE unit can be used with all drawer systems.
You can now make your adjustment to the SERVO-DRIVE unit: First, unhinge the pull-out. You will now have access to the SERVO-DRIVE unit behind the pull-out. You will find two selector switches on this unit. The selector switch Power is marked with ‘Full’/‘Half’.
The SERVO-DRIVE unit’s factory setting is ‘Full’.
- If the drawer opens with too much force, because the runner length is less than 350 mm, simply set the selector switch to ‘Half’ using your finger. As a result, the unit reduces the stroke used to open the drawer.
- The pull-out may not open even with a runner length of more than 350 mm and with the lever already set to ‘Half’. In this case, set the selector switch to ‘Full’.
Our SERVO-DRIVE units generally open pull-outs with a total weight of up to 70 kg.
I have Blue otion on all of my kitchen drawers but they are not troublefree. Big issue with one which opens on its own even an hour after use when there is noone in the room. How can this be adjusted?
Hello Sheila,
I’m sorry about the problem.
For a quick solution, it will help us a lot if you tell us from which country you are.
When we know in which country you live, we can decide how to help you best.
Hi, I’m having the sam issue, bin draw randomly opening. I’m in Melbourne Australia. Is there any way to adjust?
Hi Daniel,
I’m afraid there’s no adjustment for a drawer which opens randomly. A couple of factors could be the cause of the issue.
My colleagues from Blum Australia will get in touch with you asap to find a solution.
Best regards
Matthias
Hello, I am having the same issue with phantom opening. It keeps getting worse and opening during the night when everyone is asleep.
Montreal, Québec, Canada.
Hello Chantal,
thanks for your message. Our customer Service will get in touch with you.
Kind regards
Andrea
Hi,
I am having the same problem as Shelia. ( I am in the United States.) I have two Servo-Drive units and one has started opening on its own. Sometimes it kicks out the drawer immediately after it is closed. Other times the Servo-Drive opens the drawer for no apparent reason. I have even heard the Servo-Drive unit activate when the drawer is already pulled out.
The problem has been getting worse over time. Is there a way to adjust the unit to prevent these phantom drawer openings?
Hello Kevin,
thank you for your request. I already informed our customer service. They will contact you as soon as possible.
I am having the same problems with the servo drive. And the problem has been getting worse over time. I’m living in the netherlands.
Hello Jeroen,
thank you for your post. We are sorry for your problem with our product. Our customer service is already informed. He will contact you as soon as possible.
I too am having the same problem.
Hi Steve,
our US customer service will get in touch with you asap and check the cause of the issue.
Best regards
Matthias
Hi Steve,
I am also in the US and having the same problem. Is there some type of adjustment I can make?
Hi Scott,
for this kind of behaviour there is no adjustment you could make.
In that case it will be necessary to find out if the installation of SERVO-DRIVE has been made properly, or if there is a general malfunction of the SERVO-DRIVE unit.
My colleagues from the Blum US customer service will get in touch with you to find a solution.
Kind regards
Matthias
I am in the US east coast. I am having the same problem with the drawer opening in its own. I can even hear the unit activating even when the drawer is already opened. What can I do to fix this problem?
Dear Carol,
my colleagues from the US sales team will get in touch with you to check what can be done about this misbehaviour of the unit.
Worst case would be that it has become defective.
Best regards
Matthias
I also have the same problem, in the US
Randomly opens on it’s own
Thanks
Hello Bill,
thank you for your comment, we are sorry for your problem. Our customer service will contact you as soon as possible.
I am having the same problem in California. USA
Randomly opens on it’s own
Thanks,
Bob
Hello Bob,
thank you for your comment, our customer service will contact you as soon as possible.
So, yep! Its a problem. Please help. Might I suggest you just add some instructions on here as to “how to address” the situation? Cincinnati, OH, USA.
Dear Norman,
SERVO-DRIVE is an electrical opening support system which requires accurate measurements of the screw-in positions, cutting dimensions and positioning of all SERVO-DRIVE relevant parts, as well as the positioning of the runner profiles, etc.
It is also possible that a faulty assembled SERVO-DRIVE cabinet works fine for some time and then suddenly develops a bad trigger behavior.
Accordingly, as there is no general way to address this issue and we always connect customers to our customer service who will solve the issue step-by-step.
My colleagues from Blum USA will get in touch with you shortly.
Best regards
Matthias
Hi Blum
I’m from Denmark and i have a problem with the drivers. Two of then opens togther means both drawers come out at the same time – is it possible to reset Them?
Thx. Morten
Hello Morten,
it isn’t possible to reset the SERVO DRIVE units for box systems or runner systems, but it is possible to synchronise the unit.
In your case I think that something went wrong with the SERVO-DRIVE units. For that reason, I will forward your request to our customer service in Denmark
I had the same problem and contact customer service and was told that there was no solution other than replacing the unit
Hello Kevin,
thank you very much for your request. We are sorry that we can’t answer your question before 13.08.2018, due to our annual plant shutdown. Afterwards we will contact you as soon as possible.
Hello Kevin,
thank you for your comment. In your case the customer service is allready informed. May I help you with anything else?
I live in Norway and also have the same problem mentioned; the drawers suddenly opens by them own. This is 2 drawers out of 15, and they are placed in the same cabinet. Factory mounted. Any adjustment adviceable?
Hello Mr. Larsen,
thanks for your request. We are sorry that we can’t answer your question before 13.08.2018, due to our annual plant shutdown. Once our customer service is back in the office we will forward your issue and they will get in touch with you as soon as possible.
Hello Oystein,
thank you for your request. The best way to help you is when our customer Service will contact you. I will pass this message to the responsible person.
My drawer opens on its own frequently. I live the n the us.
Hello Nick,
thanks for your request. We are sorry that we can’t answer your question before 13.08.2018, due to our annual plant shutdown. Once our customer service is back in the office we will forward your issue and they will get in touch with you as soon as possible.
Hello Nick,
thank you for your request. Our customer service will contact you as soon as possible.
I also have the same problem. My servo drive trash drawer opens on it’s own. Usually shortly after it’s closed, but sometimes when I’m walking past it, about 8 feet away
Hello Rich,
thanks for your request. We are sorry that we can’t answer your question before 13.08.2018, due to our annual plant shutdown. Once our customer service is back in the office we will forward your issue and they will get in touch with you as soon as possible.
Hello Rich,
I passed your request to our Customer Service in the US. They will contact you as soon as possible.
I live in Australia. The large drawer under my kitchen sink has begun opening at random times. How do I get this fixed? Do I need an electrician? It worked perfectly for three years then became progressively less responsive to the bump opening, and now it seems to have a mind of its own and opens frequently and inconveniently. I also have a Blum overhead cupboard with handle that no longer stays open in the correct position. Can Blum supply a technician who can help me?
Hi Jill,
thanks for your request. We are sorry that we can’t answer your question before 13.08.2018, due to our annual plant shutdown. Once our customer service is back in the office we will forward your issue and they will get in touch with you as soon as possible.
Hello Jill,
I passed your request to our customer service in Australia, they will contact you as soon as possible
This is exactly what happened to my unit which is also located under the sink.
I left a comment below.
Hello, we are having the same issue with our Blum Servo Drive on our bin unit. It has been working fine for the past few years, but for the past few months it now opens randomly by itself, even when we are not in the room! We are based in Sydney, Australia. Could you please ask someone to contact us? Thank you.
Hello Lynne,
I am sorry for your problem with our product. Our customer service in Australia will contact you as soon as possible.
I am having the same problem with drawers opening on their own. Very annoying. How can you adjust the sensitivity?
Hello Sheree,
I am sorry for your problems. To help you best I should know in which country you live. Our customer service will contact you afterwards as soon as possible.
Live in the US. Same problem as the rest. Unit opens by itself. Please advise with solution.
Hello,
thank you for your comment. Our customer service will contact you as soon as possible.
Hi Blum
I am from Singapore and I am facing the same problems whereby the drawers open on its own and when i try to open one drawer, another drawer opens too.
Please help and advise solution. Awaiting for your reply.
Thank you:
Hello,
thank you for your comment. Due to the fact, that there could be more reasons for your problem, I will forward your request to our customer service in Singapore. They will contact you as soon as possible.
I live in Sydney, Australia and my drawer also frequently opens on its own. Could you please arrange for the local customer service team to contact me too?
Hello,
thank you for your request. Our customer service is already informed.
I have a Blum servo drive double bottom mount waste container that will open just by walking by the door and now it opens by itself at any given time. It seems way to sensitive.
By the way I live in the USA
Hello,
thank you for your comment. I will also forward your message to our customer service. They will contact you as soon as possible.
I’m in Finland. Same problem. Servo throws the drawer open after closing nearly every time, and then does it repeatedly. Strength is switched to half, switched it to full, no change, only the drawer was thrown open further and faster.
Most annoying thing to deal with. And to be honest embarrassing when we have friends and family over. I just tell everybody the brand BLUM, when it happens.
Why does my posts never show here?!!!! I have tried at least 20 times now!
Hello,
I am sorry, that your posts were not published immediately. Before we publish requests and comments, we check them and provide a direct response at the same time. I am sorry that I couldn’t do this earlier – we are not in the office during weekends.
To answer your request: We are sorry that you are experiencing a problem with our SERVO-DRIVE motion technology. There could be different reasons for your problem. The two main reasons are either a broken SERVO-DRIVE unit (that needs to be replaced) or a wrong mounting position of the unit. We need to find out what your problem is exactly. The easiest and quickest way is that our customer service in Finland will contact you and stop by. In case your SERVO-DRIVE unit needs to be replaced and is within the 5 years guarantee, our customer service will replace it for you.
I live in California, USA, I also have the same problem on trash bin cabinet door. We’ve had the unit for several years, and did not have any problems. For the past several months, when you push on the cabinet door, the door opens and immediately closes. You have to pull the cabinet open for it to open, then it sounds like it is trying to push the door open several times, even though it is already open. It also opens randomly when no one is around, and most mornings, I find it open. Please help.
Hello,
Thank you for your comment. It seems that your SERVO-DRIVE unit is broken. Our customer service will contact you as soon as possible. Sorry for your problems with our product.
Hi. I Also experience the problem with the Servo Drive opens on its own. I checked the mouting and everyting sele ok. I live i Norway
Dear Mr. Griegel,
thanks for your comment. Our customer service will get in touch with you about your issue. Please note though that we are currently on company close down until 2 January 2019. We will take care of your request immediately after our return. Happy holidays, Carolin
HI,
i am also having the same problems as above.
the door opens when no one is nearby and the problem is getting worse and worse
i’m in canada
thanks
Az
Hello,
thank you for your comment. We are sorry that you have some problems with our product. A damaged SERVO DRIVE unit or the wrong position of the bracket profile could be the reason for that case. I would suggest forwarding your request to our customer service in Canada. They will contact you as soon as possible and help you out.
I am having the same problem with some of my drawers opening by themselves. It is getting worse and can ooen long after it has veen closed.
It is more than 1 drawer but on different servo drives
I am in Victoria Australia
Very annoying
Dear Mr. Leahy, we are sorry that you are experiencing this problem. We will forward your request to our customer service in Australia to get in touch with you about this issue. Best wishes, Carolin
Hello, I’m from the US. Michigan. I have a unit that is also opening on it’s own. Phantom opens all the time. Please advise. Phillip
Hello Philipp,
thank you for your comment, we are sorry that you have some problems with our product. Our customer service will contact you as soon as possible and will help you out.
Hi,
I have the aventos system exactly the same as the video here (same cupboards even) https://www.blum.com/ca/en/landingpages/products/servo-drive/troubleshooting/#kla028-servodrive_mo_an_fi_bau_CA
However, the door will not open now. It does close when I press the button. Any ideas? Is it a battery in the switch? A reset on the system? Any help would be appreciated. Thanks
Hello,
thank you for your comment, we are sorry that you have some problems with our SERVO-DRIVE for AVENTOS HF.
Do you hear the SERVO-DRIVE unit working when you press the button to open your cupboards and do you use an opening angle restrictor with you AVENTOS HF?
When you use an opening angle restrictor, please remove it and open the cupboard completely. The slider on the SERVO-DRIVE unit should be on the right position, in your case HF. Next reassemble the SERVO-DRIVE.
When you need any further help please don’t hesitate to come back to me. Make sure to mention which country you reside in so we can be sure you are connected to the correct customer service.
Hi
I live in Brisbane Australia and I have a number of drawer that now self open. I have managed that for a while. However now I can’t easily close the offending drawers because when I try to close them they spring open again and again.
Hello,
thank you for your comment, we are sorry that you have some problems with our product. Our customer service will contact you as soon as possible.
Hi,
I am having the same problem as many above. ( I live in Denmark.) I have 14 Servo-Drive units and 2 of them started 8 month ago opening on its own. Sometimes it kicks out the drawer immediately after it is closed, sometimes up to 5 times. Other times the Servo-Drive opens the drawer for no apparent reason.
The problem has been getting worse over time. Is there a way to adjust the unit to prevent these phantom drawer openings?
Hello,
thank you for your comment, we are sorry that you have some problems with our product. Our customer service will contact you as soon as possible.
Hi
I’m having the same problem as all 57 above. We unplugged it so we wouldn’t have it opening all
day and night. Expensive drawer to have unplugged. Please have customer serviced get in touch with me.
It doesn’t seem like you have an answer since every response was referred to customer service? Have you resolved this for anyone?
Pat
Hello,
thank you for your comment. Due to the fact, that there could be more reasons for your problem, I will forward your request to our customer service. They will contact you as soon as possible. Sorry for your problems with our product.
Hello,
I live in uk and also have the same problem of self opening drawers
Could you please advise solution to problem as it is driving me to distraction
Dear David,
I am sorry to hear that SERVO-DRIVE is not working properly. As there are several factors that might lead to this kind of malfunction, I think it will be best to have a customer service representative of Blum UK get in touch with to to troubleshoot the issue. They will get back to you asap.
Regards
Matthias
Hi,
We are also having trouble with just one servo drive out of twelve units, wife ready to attack it with a sledge hammer, have contacted Blum Australia but they have not been very helpful, will only have a look at the unit if the cabinet maker comes out first. He is extremely busy and lives some distance from us and we do NOT see why he has to be there when the problem is the servo drive. We feel we are being fobbed off.
Can you please help ?
Dear Chris,
thank you for your message and sorry to hear that you are having troubles with SERVO-DRIVE.
I’ve sent you an email asking for a quick description of the faulty behaviour or maybe a short video to get a first impression of what could be wrong with the unit.
As soon as we have more details and learnings, we will change this entry and enrich it with your description – and of course will make sure that SERVO-DRIVE will work properly again.
Best regards from Austria
Matthias
Have the same issue as everyone else. Servo drive drawer opens whenever it wants. I’m in the US
Dear Michael,
I am sorry to hear that your SERVO-DRIVE drawer doesn’t work as it should.
My colleagues from our US subsidiary will get in touch with you as soon as possible.
Greetings from Austria
Matthias
We’re having the same problem. Generally the drawer opens on its own a few seconds after we closer it, sometimes a few minutes later. We live in the US. Would appreciate assistance!
Hi Eric,
sorry to hear that your SERVO-DRIVE doesn’t seem to work properly. A customer service representative from our US subsidiary will get in touch with you soon to fix the issue.
Kind regards from Austria
Matthias
I have the same problem that everyone else described. The servo drive opens the drawer on its own, usually these phantom openings happen shortly after a previous opening, and occasionally at a random time. The servo drive was working fine for a few years and there have been no changes to the drawer. So I am sure this is a defect with the servo drive system that gets worse over time. I am in California, US.
Hi Dan,
I am sorry to hear that your SERVO-DRIVE sometimes opens by its own.
A customer service representative from the US will get in touch with you shortly to find a solution.
Kind regards
Matthias
Hi,
I’m in the U.S .and the servo-drive for my dual garbage can was great at install, but has since become quite sensitive. If i put something down on the counter above it it will open on its own.
Hi Audra,
thanks for your message. We’ll get in touch with you by email to troubleshoot the issue.
As soon as we have been able to find a solution, we’ll post it here in the blog.
Kind regards
Matthias
We have the same problems as others with 2 of our draws sometimes not opening or then opening by themselves.
we live in Perth, Australia.
Dear Ken,
thanks for your message.
Our representative office in Australia will get in touch with you to discuss the steps to find out, what is the reason behind the malfunction of your SERVO-DRIVE units.
Kind regards
Matthias
My Blum Servo Drive has been working fine for 5+ years on my kitchen trash/recycle drawer. Recently it starting opening by itself after closing the drawer. It keeps popping open unless we overcome the drawers automatic closing force and slowly close the drawer. Is there any adjustment I can make to correct this?
We live in Saint Augustine, Florida
Dear Michael,
thank you for your message and sorry that your SERVO-DRIVE has developed a more sensitive trigger behaviour.
As there are multiple factors for such a malfunction, it will be best if our customer service gets in touch with you to troubleshoot this further.
Kind regards
Matthias
We also have the same problem with servo drive unit on our trash drawer. It worked perfectly for some time but has begun reopening the drawer immediately after closing or at seemingly random other times. It appears that the sensitivity of the servo drive needs to be adjusted. We live in Portland, Oregon, USA.
Thank you for your help.
Tom Huggett
Dear Tom,
thank you for your message and sorry that your SERVO-DRIVE has developed a more sensitive trigger behaviour.
As there are multiple factors for such a malfunction, it will be best if our customer service gets in touch with you to troubleshoot this further.
Kind regards
Matthias
I also have the same problem – the cabinet opens by itself. It worked fine for a couple of years but now it’s erratic. I live in the US.
Dear Richard,
our US customer service will get in touch with you to clarify the details.
They’ll get in touch with you soon.
Best regards
Matthias
Hi there, I live in Brisbane, Australia and have the same issue. The cabinets open by themselves without us touching them and looks like some cabinets open by themselves more frequently than the others. Every night when we’re back home I find at least 2 of them are open! This has become very annoying as sometimes it frightens people and is a safety hazard for kids. Can you please advise if we can reduce their sensitivity?
Dear Mo.
I will forward your contact data to the colleagues in Australia. They will get in touch with you to help you and solve this issue directly.
Best wishes, Andrea
Our drawer unit will randomly open with the slightest vibration on the house. Cani adjust it?
I live in Canada
Dear Brian,
I am sorry to hear that your SERVO-DRIVE has developed a more sensitive trigger behaviour.
As there could be a number of reasons for such a malfunction, it will be best if our customer service gets in touch with you to troubleshoot this further.
Kind regards
Matthias
Hello,
I’m from Switzerland and my Blum servo drive open any itself ALL THE TIME. I already reduced the strength to half Androïd also set the openings to ‘single’ instead of ‘multiple’. It still opens ALL THE TIME and doesn’t stop.
What can I do? This has been going on for months now. First I thought it was something that touched the sensor but even if I took of the whole drawer it’s opening, the motor still keeps on opening nothing!
Please help me.
Dear Monna,
I am sorry to hear that your SERVO-DRIVE sometimes opens by its own. I will forward your contact data to the colleagues in Switzerland. They will get in touch with you to help you.
Best wishes, Andrea
Hi,
I have the same problem with one of my servo units opening when it wants. Please help.
Dear Mike,
I am sorry to hear that your SERVO-DRIVE sometimes opens by its own. As there could be various reasons for such a malfunction, I will forward your contact data to our UK technical team. They will get in touch with you asap.
Kind regards
Matthias
I have a top mount servo drive operated waste bin drawer under my sink which is 3 years old. Recently it has become unresponsive to my knee bump, sometimes it will open but it doesnt work like it use to, and is very frustrating. Nothing has changed in that cupboard and the lights are on, one red light on servo drive unit and one green light on the power.
Does Blum have a technician they can send to me in Sydney Australia.
Hi Linda.
I am sorry to hear that. I will forward your contact data to the colleagues in Australia. They will get in touch with you to help you and solve this issue directly.
Best wishes
Andrea
Hi, live in Australia and also have the bin opening randomly on its own for no reason and has been getting worse and worse. Can you please advise the fix?
Dear Jason,
I am sorry to hear that your SERVO-DRIVE does not work as it should.
One of our technical specialists at Blum Australia will get in touch with you shortly to troubleshoot this issue.
Kind regards
Matthias
Dear Customer Service,
we live in Denmark and have 17 units in our Kitchen. For some years different drawers have been opening on their own – really irritating. Normally it has stopped after a month or 2 and since it typically has been 1-2 drawers, we learned to live with it. Now we have 7 drawers doing it and we’re about to get crazy when we’re in the kitchen. It feels like a joke and if we don’t find a solution now, we’ll have to take all drivers out and put manual handles on the drawers. Now I found this page today and can see, that this seems to be a common problem across the world.
Can you please help us – we would be very grateful!
Br
Thomas & Helene in Denmark
Dear Helene,
thank you for your message. In order to determine whether the SERVO-DRIVE units are faulty, or wrong installation measurements contribute to this malfunction, our representative office in Denmark will get in touch with you as soon as possible.
Best regards
Matthias
I have a couple of servo drives that are installed in pullouts. I cant get them to close for more than 3 mins, as they open on their own.
I would appreciate a fix
Dear Chris,
thank you for your message. In Order to determine wheter the SERVO-DRIVE units are faulty, or wrong installation measurements contribute to this malfunction, our US subsidiary will get in touch with you as soon as possible.
Kind regards
Matthias
Hi
I’m have some issues with out Servo-Drive drawers !
The sensitivity of 2 drawers is much to low.
When we close the door to the dishwasher the 2 drawers next to the dishwasher activate the servo-drive moters and they pop open.
This is very annoying and we would like to be able to adjust them.
Kind regards Max
Hi Max,
thank´s for your question and I´m sorry about the problem. I will pass your message to our customer service, they will help you as soon as possible.
Kind regards Andrea
Pelase help,I have blum servo drive fitted on 8 kitchen drawers and 6 open randomly.sometimes 3 together and the mechanisms noise does not stop on one of these even though it is open.I have to turn off the electric to stop them opening.I am in Cyprus can you please help.
Dear Yianna,
I am sorry to hear that some of your SERVO-DRIVE cabinets don’t seem to work properly. One of our product specialists in Cyprus will get in touch with you to determine what’s the cause of the failure and find a proper soultion.
Kind regards
Matthias
I/2 power on servo unit opens drawer with full power. I don’t understand purpose of “synch” cable. Why are only 2 lengths available? I’m trying to open a drawer within a drawer front 1/2 way. I have other questions, bur let’s start with these. Thanks.
Dear Doug,
the “Half” feature on the SERVO-DRIVE motor is designed to reduce the power especially for shorter nominal lengths. Accordingly, if you have a drawer of a short nominal length such as 400mm, it is still possible that the motor fully opens the drawer.
The synchronisation cable is there for special applications, such as synchronising 2 motors which are not positioned on the same carrier profile (e.g. if you have a very wide front and two separate drawers next to each other behind it). For standard applications, usually the “Multiple” feature is used to trigger multiple SERVO-DRIVE motos located on the same carrier profile. There the communication is conducted via communication cable – the 2nd cable on the carrier profile which is not connected to the power supply.
If you have any other questions, feel free to contact us via blog, or your local blum representation (www.blum.com/contact)
Kind regards
Matthias
Happy Holdays! Half power does NOT work. (2) drawers same size, 21″ movento runners. Is it wrong to expect “half” power to exert 1/2 the push as full power? Test it and contact me. Maybe the bigger problem is this website is too slow for me to explain specifics?
Dear Doug,
there are many factors that influence the exertion of SERVO-DRIVE. The drawer load, the nominal length of the runner, the angle in which the runners are built in (which is not always 100% the same for each and every draver), and also tolerances in the motors themselves make it difficult to guarantee an exactly calculated exertion travel.
Would you be so kind and explain in more detail what the issue is so that we can try and provide you with a proper solution?
I understand your concerns that a communication via blog comments might take an inconvenient amount of time and therefore suggest you get in touch with our local customer service in your home country. You find the contact information here: http://www.blum.com/contact.
Best regards
Matthias
Hello from the Gold Coast in Australia.
Same issue as above on our rubbish draw.
What can be done to fix this?
Regards,
Rob
Hi Rob,
thanks for your message and sorry to hear that SERVO-DRIVE seems to have developed a higher sensitivity.
I’ve forwarded your claim to our technical specialists in Australia and they will get in touch with you asap.
Kind regards
Matthias
I had this problem and now my unit has completely stopped working. I’m in the U.S.A. The unit worked for less than 4 months. Please contact me to resolve this problem.
Dear J.S.,
one of our specialists in the US will get in touch with you asap to find out what’s the cause of the issue and provide a solution.
Sincerely,
Matthias
Hello,
During the last 6-8 months, or maybe even one year, after I close one of the drawers equipped with Servo Drive, it keeps on repeatedly opening each time after I close it. This repeats for up to10 times until it “calms down”.
Is there any adjustment (maybe sensitivity or so) in order to get rid of this annoying effect?
By the way, another drawer, located next to this one, doesn’t exhibit this problem.
Thank you.
Hello Heinrich,
I am sorry to hear that your SERVO-DRIVE sometimes opens by its own. SERVO-DRIVE can not be set. Our customer service will contact you as soon as possible.
Best regards
Andrea
Hi Blum
I have an issue with the servo drive for my slide out bin ,it has worked fine for several years but now the arm is stuck out stopping the draw from closing Can it be reset or do you think it may have failed,it also had a flashing orange light so I turned power of and back on the light stayed on but no difference.
Regards Ross
Sydney Australia
Hi Ross,
thank you for your comment, we are sorry that you have some problems with our product. Our customer service will contact you.
Best regards
Andrea
Also have issues with servo drive keep opening by themselves
Hello Nirender,
thank you for your message.
One of our customer service will get in touch with you asap to sort things out.
Kind regards
Andrea
I have a six drawer servo drive system and all but one now randomly. It is extremely annoying and I am looking for an answer!. My granddaughter got pasted by a random opening and her mother the lawyer was not pleased!
Dear Scott,
we are sorry that you have some Problems with our product. Our customer Service will contact you.
Kind regards
Andrea
I have the same problem. I have the servo drive on my bin drawer. It worked perfectly for 3 years and now opens randomly and especially when I walk past. I had the cabinet maker back to adjust it but it hasn’t helped. I also am ready to hit it with a sledge hammer! Australian , NSW.
Hi Sarah,
thank you very much for your message. I hope you still haven’t used your sledgehammer to shut down SERVO-DRIVE which seems to have been nagging you for some time.
For sure our customer service can provide you with a better solution 🙂 They will get in touch with you ASAP.
Best regards from Austria and happy new year
Matthias
I am having the same problems here in Sydney
Hi Ralf,
thank you for your message. Our customer service will get in touch with you to sort out the issue.
Best regards
Matthias
Hi, I am having the same problems with a rubbish door opening by itself without pushing. Can you please help.
Thanks
Tim
Wellington, New Zealand
Hi Tim,
we are sorry that you habe some problems with our product. Our customer service will contact you.
Kind regards
Andrea
Hi,
I am having the same problem with door opening at random times.
London, UK
Dear Bruce,
my colleagues from the UK tech support will get in touch with you and go through the steps necessary to find out what’s the exact cause of the issue.
Best regards
Matthias
These are great units when they work but mine started failing and there appears to be no sensitivity adjustment. The servo activates and opens the trash bin and then may activity several more times while the bin is open. When closing the bin it may stay closed or it may wait from a second to several minutes before opening again. It also opens on its own for no apparent reason. Customer service is useless.
Dear Kevin,
I have asked my colleagues from our US subsidiary to get in touch with you to find out if something is defective.
If so, they can also assist you with finding replacement parts.
Please let me know if there is anything else we can assist you with.
Best regards
Matthias
Hi,
I too have a recycling/trash that now randomly pops open, it is rather dangerous because my kids run around the island and sometimes it just pops out in front of them. It worked for 3 years and then started having these false opens. It. was professionally installed and built into our cabinets by a local millworker that built our cabinets. Can I talk to someone in customer service about the issue and how we can resolve it?
Hi Nathan,
sure, one of our customer service representatives will get in touch with you by email to discuss the possible solutions for this issue.
Best regards
Matthias
Hi ,
Got the same problems as all the other guys! Over sensitive servo drives that open the drawers at all times . Can you please help me out ?
Haugesund – Norway
Hi Greg,
thanks for the message. We have a representation office in Norway. They’ll get in touch with you to find a proper solution.
Kind regards
Matthias
We are having same issue. We are in Boston, MA, USA, The Servo Drive is installed for a trash pullout application. Trouble-free for 5 years but now opens spontaneously and sometimes just after closed or when an adjacent drawer is opened. How can we please adjust or troubleshoot?
Hello Arthur,
thanks for your message. Our US customer service will get in touch with you to sort out the issue.
Kind regards
Andrea